EOB logo

Help desk

Support

Frequently asked questions

How much is shipping?+

Shipping is calculated from your delivery country: €4 to Slovakia, €7 to the rest of Europe and €10 to the rest of the world. Enter your address in the cart and the shipping cost is shown before you place the order.

How can I pay?+

Card payments are handled securely through Stripe's payment page. We never see your card details.

How long does delivery take?+

Orders ship from Slovakia, usually within a few business days of confirmed payment. Slovak deliveries arrive in a few days, international ones may take longer.

Can I return my order?+

Yes — as a consumer you can withdraw within 14 days of receiving the goods. See Returns & Refunds below for the details.

What size are the stickers?+

Every product's size is listed on its store page and in the cart. If you want a custom size, message us on Instagram.

My order has a problem — what now?+

Send us your order number by e-mail or Instagram DM and we'll sort it out — damaged goods, lost parcels, wrong items, anything.

Need the fine print? Read the legal files: